Online Auction Support

To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...

To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...

Download the AAA Dallas App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...

Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page.     On...

Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...

Friday at 9:00 AM EST The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beginning of the sale to listen to annou...

To request an increase in your credit limit, you may need to speak with your floorplan company. If paying by ACH, call the auction to speak with the Office Manager.

To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...

Your bid may have been overridden due to oversight of a floor bid. This means that the clerk may been delayed in entering a floor bid, and was prompted by the auctioneer to make the correction. As ...

PRE-APPROVED ACH & FLOORPLAN PAYMENTS ONLY Be sure to have an acceptable form of payment on file before the day of the sale.  If you are submitting an ACH form, please allow 3-5 business days for t...