Online Auction Support
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Recent activity by Online Auction Support-
Where can I get a copy of your arbitration policies?
We abide by NAAA Policies, and you are able to view by clicking here.
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What are your gate hours for pick-up/drop-off?
Dealers may drop off vehicles 24/7 Vehicles should be here before Thursday to have time to do a condition report. Dropping off a vehicle after business hours...the keys should be given to the secur...
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Can I increase my credit limit?
To request an increase in your credit limit, you may need to speak with your floorplan company. If paying by ACH, call the auction to speak with the Office Manager.
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Why does there seem to be a delay?
To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...
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Why didn’t I get the vehicle when I was high bidder?
Your bid may have been overridden due to oversight of a floor bid. This means that the clerk may been delayed in entering a floor bid, and was prompted by the auctioneer to make the correction. As ...
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How do I set up an alert to know when my vehicle is running?
Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page. On...
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How do I turn the sound on/off?
Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...
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What time does the lane start?
Friday at 9:00 AM EST The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beginning of the sale to listen to annou...
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How can I manage my purchases?
Download the AAA Dallas App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...
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Where can I see my purchases?
To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...